Best USB headsets for Call Center – We know that buying the best quality headset for your call center or office work can be a very overwhelming and involved task. This is because there are so many models on the market. If you want to make an informed and sound decision for your employees, you should closely look at what your agents need and what type of call center headset works best for them.
The headsets in our list offer you the best value for your money, especially from a work perspective. The best way to find out which headset works best for your employees is to try it. We hope that our list of top 10 headsets for call centers and buying criteria will make the decision easier for you.
ROUND UP
Because few editorial reviews of USB headsets exist, we relied on our expert interviews and user reviews to hone our list of characteristics that all good USB headsets should have
back to menu ↑1.Leitner
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2.Wireless
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3.Jabra
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4.Plantronics
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5.Koss
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6.Logitech
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7.VXi BlueParrott
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8.Discover Adapt
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9.Sennheiser
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10.Mpow
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Best USB headsets for Call Center – BUYER’S GUIDE
- Comfort: A USB headset should be pleasant to wear for extended periods. This means that it should have an adjustable headband (so that it doesn’t squeeze your head too hard) and ear pads that don’t feel too scratchy. Ideally, the headset should be light enough that you can comfortably wear it for an entire workday.
- Microphone quality: The primary purpose of a USB headset is to improve the clarity of your voice during calls compared to your computer’s built-in mic. You don’t want to sound too distant or sunken or too loud and bright; either can make you hard to understand. The best headsets pick up and transmit your voice clearly (usually by positioning the microphone at the end of an easily adjustable boom) without transmitting the sounds of normal breathing.
- Speaker quality: Nearly as important as microphone quality is that the headset improves your ability to comprehend what is being said by others during a call or what you choose to listen to when off a call. We did not expect USB headsets to compete with the audio quality of standalone headphones three times their price, but since calls conducted over Wi-Fi or cellular signals tend to have more noise and audio issues than calls over physical lines, it’s imperative that the headphones on your USB headset do not make the sound coming in even worse.
- Inline controls: We considered only models with an inline controller on the cord with at least a mute button and volume controls. Those controls should be large enough to use easily and arranged logically, and any buttons that toggle a setting such as a mute button should provide some sort of visual cue when engaged. Additional controls to activate calls or a busy-ness indicator were a bonus, considering that those types of buttons typically require specific third-party call software.
- Mute feedback: Knowing when and if you’re muted is vital when you’re on calls with clients or coworkers. Some headsets provide audible feedback in your headset whenever you hit the mute button by playing either ascending or descending chimes or a vocal recording that says “mute on” or “mute off.” Since this is an addition to the visual feedback we required, we considered audible feedback to be a cherry on top.
Frequently Asked Questions
back to menu ↑Which Call Center Headsets to Choose?
In any call center, a headset is the primary communication device for your call center agents and employees. This is why it is vital to choose a model that is comfortable, compatible, and sounds good. The best headset for call centers will also help in blocking out the noise and distraction in your call center or office. So, it will increase the productivity of your employees while avoiding the annoying distractions of a noisy and crowded office.
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Keep in mind that even if there are just a few people in one room, talking over one another is likely to be a serious issue when dealing with customers. This is why if uncomfortable or unwieldy headsets distract your call center representatives or they cannot listen or communicate clearly during calls, their productivity and efficiency will suffer.
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